A recent HealthLeaders Media survey asked hospital administrators to identify the most effective staffing and staff management techniques for increasing throughput and efficiency. The top response: better nurse workload balancing. It is no secret that nursing shortages and inefficiencies have a far-reaching impact across the hospital. In order to optimize this crucial relationship, ApolloMD developed the ApolloMD Institute for Nursing Excellence, an outreach program that optimizes the nursing relationship and fosters a team environment and culture of excellence throughout the department.
The program includes:
- Team development with feedback and customer service coaching for the physician team
- Patient satisfaction
- Medical staff satisfaction
- Evaluation of throughput processes from arrival to discharge or admission, pinpointing opportunities for improvement using LEAN methodology
- On-site visits to provide feedback and coaching to the nursing team
- ESI training sessions
- Customer service training
- Collaborative approach to ApolloMD startup process
- Fosters a positive nursing/physician relationship from day one
- Ensures a smooth transition for department as a whole